If you want to make a good first impression then you need to treat people with respect and courtesy. When a person is polite to you it shows that they at least respect you and your business. This can be accomplished by not being inconsiderate or rude to your clients. Below are some of the ways you can show respect for people without being rude or uncaring:
First impressions count but it takes a second to make one. As a rule of thumb you should greet people on greeting them with a firm handshake and smile. However, there is no need to become rude or impatient. This can give the impression that you are unsure of what to do next or that you are showing a lack of interest in the other person. You should keep your actions professional even if you do not feel like it.
A friendly smile can really say a lot. This will show that you are a happy person who is approachable. If you are not a naturally good speaker, you should take some time out to learn how to properly speak to people. By starting off on a good note your words will reflect this and give the person the impression that you are happy to be in their company.
The same goes with your business card. When you hand someone a business card they should always receive something with that. It does not need to be expensive but it should be well made with good quality. By doing this you will impress them and show that you have good taste in business cards.
Another great thing that you can do when giving people a gift is to talk about them. If you know the person well then you will be able to slip in a few jokes here and there. Remember the person is not expecting any kind of greeting from you so any kind of personal information should be kept as personal as possible. This shows respect for the person and lets them know that you care.
You may have a few business cards to hand out, but you should always have at least one available for your clients to sign. The more you can give them then the better. Anytime you are talking to someone or giving them a gift, remember to hand them out. Even if they do not accept it at the time, just continue talking to them till they do.
The reason you want to make it personal is because you never know who will read it and then give you a funny look. The other reason you want to keep the greeting short is because some people tend to get impatient when they do not receive a business card straight away. They will start to yell and scream at you until you finally hand them one. If you give them too much room, they will think you did not bother to give them one and therefore will keep their distance. The shorter and snappier your greetings are the more friendly, they will seem to be.
When dealing with rude people, it is important to always remain calm. Keeping your cool can be difficult especially if you have been working in the same place for years and the person has been there for less than 20 minutes. It takes a lot of patience not to snap at people, but if you feel you cannot control yourself then call them by name. That way they know you are addressing them by name and you are not being a total jerk. Following these tips will ensure you do not need to be rude or there's no need to be rude in business.