[En/Ru] Can you come to the water park or cinema with your products in Russia? / Можно ли прийти в аквапарк или кино со своей едой/напитками?

2년 전

In my practice, I often come across the fact that owners of cinemas, water parks do not allow visitors to come in if they have food and drinks purchased outside the enterprise.
They do this in order to increase sales in their bars.
Do you think it's legal?
Practice on these disputes has existed before, but recently the Supreme Court of the Russian Federation considered such a dispute and put an end to it.
According to Rospotrebnadzor and the Supreme Court, there are no such restrictions in the law, such prohibitions infringe upon the rights of consumers.
If the consumer has paid for the ticket, there is no reason to stop him.

So, what if the administration of the enterprise imposes its own rules and restrictions?
First try to talk peacefully and without hysterics. A cashier, an administrator, a security guard or a cloakroom attendant may not know how to do it by law, they just do what the management tells them. Most likely you will have enough calm, convincing arguments with reference to specific normative acts. If you can not agree, threaten with a complaint to the local Rospotrebnadzor. And actually write it. Further, the controlling body will sort out on its own, and you will have moral satisfaction.


В своей практике я часто сталкиваюсь с тем что владельцы кинотеатров, аквапарков не пускают посетителей, если у них с собой еда и напитки, купленные за пределами данного предприятия.
Делают они это для того чтобы увеличить продажи в своих барах.
Как думаете, законно ли это?
Практика по данным спорам существовала и раньше, но недавно Верховный Суд РФ рассмотрел подобный спор и поставил точку.
По мнению Роспотребнадзора и Верховного суда в законе нет подобных ограничений, подобные запреты ущемляют права потребителей.
Если потребитель оплатил билет - оснований не допустить нет.

Итак, что делать, если администрация заведения навязывает свои правила и ограничения?
Сначала пробуйте поговорить мирно и без истерик. Кассир, администратор, охранник или гардеробщица могут сами не знать как нужно делать по закону, они всего-лишь делают то, что им говорит руководство. Скорее всего вам хватит спокойных убедительных аргументов с упоминанием конкретных нормативных актов. Если договориться не получается -пригрозите жалобой в местный Роспотребнадзор. И на самом деле напишите ее. Дальше контролирующий орган разберётся самостоятельно, а вам будет моральное удовлетворение.

Ниже прилагаю результат жалобы на кинотеатр.

жалоба на кинотеатр.jpg

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